Skip to main content
  • Call a Travel Specialist 01473 242666

Uncategorised

Personal Data Complaints Information

Personal data complaints information

  • 1. How to make a data protection complaint

    Fred. Olsen is committed to being transparent about how we use the personal data of everyone we deal with.

    Whilst we accept complaints via any communication method such as phone, email or post, we have produced an Electronic Complaints Form to help you make your complaint. We recommend you complete this form as it will assist us in collecting the information we require to try and resolve your complaint. If you choose to complain via a different method, we may still request you complete the Electronic Complaints Form. A link to this form can be found on the company website.

    If you would prefer not to use the form, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to Data Protection, Fred. Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL.

  • 2. Acknowledging and Verifying Your Complaint

    We will contact you within 30 days to acknowledge your complaint and, if necessary, to clarify the details of your complaint.

    We will take reasonable steps to verify the identity of the complainant. You may be required to provide ID if your identity is unknown to us or if we are in doubt of your identity, and we may need to request additional information or documentation from you. If the complaint is made on behalf of someone else, we will also need to verify that the person acting on the behalf of the complainant is properly authorised to do so.

    Accepted identification documents include:

    • Current signed passport
    • Current UK or EEA photocard driving licence
    • Original birth certificate
    • National identity card bearing a photograph of the applicant
    • Residence permit issued by the Home Office to EAA nationals or a valid identification document from your home country which is still in date

    If you are submitting an ECF on someone else’s behalf, you must send us the following:

    • Copies of ID of the submitter and the complaint; and
    • A signed authority giving you permission to act on behalf of the complainant; or
    • A copy of a legal document, such as power of attorney, in favour of the person making the complaint.

    If, after requesting additional information, we are unable to identify the person making the complaint or we are not satisfied that you have proper authority to do so, we may refuse to deal with the complaint.

  • 3. Investigating Your Complaint

    We will investigate your complaint. This usually involves:

    • Reviewing your complaint
    • Locating and reviewing the records we hold about you
    • Establishing the relevant facts; and
    • Liaising with any relevant departments and third parties

    During this process, we may need to ask you for further information or documents. If this happens, we will provide you with an updated timeline.

  • 4. Notifying You of the Outcome of Your Complaint

    While the complexity of your complaint may affect how quickly we can provide an outcome, we will aim to respond within a reasonable timeframe. Examples of when the timeframe could be extended include:

    • If we ask you to provide further information to verify your identity or your authority to make the complaint, or in relation to the complaint itself
    • If your complaint is complex or involves locating and/or reviewing a large volume of information
    • If you have made several complaints that we need to investigate simultaneously

    We will inform you if we require more time to properly investigate and explain the reasons for the delay.

  • 5. Refusing to Deal with Your Complaint or Charging a Fee

    We prefer to deal with complaints and, preferably, to resolve them. We will not usually charge a fee for handling a complaint.

    We may, however, refuse to deal with your complaint if:

    • We cannot identify you, even after requesting further identification and information
    • We have asked for more information regarding the complaint, but you have not provided this within the stated timeframe
    • We cannot verify that you are authorised to make the complaint

    Where the complaint is manifestly unfounded or excessive (e.g., because you have made the same complaint repeatedly), we may:

    • Refuse to action the complaint
    • Charge an administrative fee for the process. We will notify you of the cost, when you need to pay it by and explain how we came to that figure
  • 6. Unresolved complaints

    If you are unhappy with the outcome of your complaint or our internal system has been unable to resolve it and your complaint has become deadlocked, you may wish to contact the Information Commissioner’s Office (ICO).

Read more …Personal Data Complaints Information

  • Hits: 39

Theme all

Yoga teachers & lecturers

ROYAL CLIPPER

Melanie Camp
Yoga on Royal Clipper
July 18, 2026, Venice roundtrip

Languages:

EN

Restorative yoga, mindful retreats

Melanie is certified in Hot Yoga, Yoga for Seniors and Yoga for Special Needs. She teaches Restorative Yoga in her home studio and at her Annual Yoga Retreat in Sundance, Utah. Her invitations to teach yoga have been extended from Morocco to the Himalayas, Greece, Bali, Thailand and Fiji. Melanie has taught yoga in over 40 countries at retreats, resorts and on board Star Clipper cruises.

Betsy Marzahn-Ramos

Yoga - Royal Clipper

July 25 2026, Venice Roundtrip

Languages:

EN

FR

SP

Life Beyond Busy

Betsy Marzahn-Ramos, founder of Life Beyond Busy (formerly b.free yoga and wellness), is Executive Director of the Pranakriya School of Yoga Healing Arts in the Tantric Hatha Yoga tradition. She views yoga as most powerful when it moves off the mat into everyday life, helping people escape busyness, boredom, and burnout. Betsy guides students to live fully through self-discovery, cultural exploration, and intentional practice, inspiring a global community to trust intuition, embrace potential, and create lives of freedom, joy, and purpose.
Andrea Eckert

Yoga - Royal Clipper

August 1, 2026, Venice - Venice

Languages:

EN

DE

Yoga from a Love for Life

Andrea is an AYA-certified yoga teacher who combines elements of Hatha, Vinyasa, and Yin Yoga in her classes. Her focus is on bringing body, mind, and soul into harmony with life, supporting people in reconnecting with lightness and their own inner strength. With great sensitivity and mindfulness, she guides her students through gentle mobilization, relaxation, and conscious breathing, as well as strengthening and stretching practices. Andrea’s specialty lies in her many years of experience with Jin Shin Jyutsu (energy healing), which flows into her yoga sessions—something her students deeply appreciate during her retreats and classes.

Marie L'Or DeTalle

Yoga - Royal Clipper

August 8, 2026, Venice roundtrip

Languages:

EN

FR

Astro Symbolic Yoga

Marie-L’or discovered yoga 40 years ago during her stays in India, a revelation that became her calling. Now based in Cannes, she founded the YAS School and created Astro Symbolic Yoga, blending yoga science with the symbolism of the stars. She offers training and certifications throughout the PACA region and, for the past four years, has guided Star Clippers guests on initiatory journeys across the seas. Her motto: “YAS is a journey to the heart of oneself, through time, discovering the richness of body, mind, and the energies that animate them.”

Barbara King

Yoga - Royal Clipper

August 22, 2026, Venice roundtrip

Languages:

EN

Move. Breathe. Explore.

Barbara has dedicated her life to the fitness and wellness industry working as a fitness instructor, yoga teacher, motivator, and retreat leader. She has presented internationally and competed in fitness competitions at a National level. For the past 35 years, Barb has taught fitness and yoga at Goodlife Fitness Clubs across Canada. Additionally, Barb inspired students as a high-school Physical Education Teacher for 30 years and continues to guide & encourage while hosting Yoga retreats and Hiking-Yoga Adventures in Europe, Asia, Mexico, the Caribbean, and Canada. Barb has completed RYT-500 along with over 10,000 hours of teaching experience.

STAR CLIPPER

Erika Miller

Yoga - Star Clipper

August 23, 2025, Athens - Athens

Languages:

EN

Morning flows, evening calm

Erika Miller offers daily yoga sessions that alternate between powerful morning flows and calming evening practices. Her approach emphasizes reconnection with the body and the importance of slowing down.
Denise Diani

Health, Wellness & Yoga - Star Clipper

September 20, 2025, Athens - Athens

Languages:

EN

NAAM Yoga, lifelong wellness

Denise Diani, a holistic healthcare practitioner with 25 years of experience, teaches NAAM Yoga, blending movement, breath, and mantra. She offers wellness lectures and onboard yoga practices promoting lifelong health.
Helen Noviello

Yoga - Star Clipper

October 26, 2025, Malta - Malaga

Languages:

EN

Yoga & Meditation

For over 39 years Helen has shared her love of yoga and meditation with her students giving them a sense of deep calm and rejuvenated purpose. From her education, teachings, fitness work on cruise ships and representing a well-known fitness brand; Helen is the go to person in Atlanta for her passion with yoga and meditation as health benefits and has gained an honourable following.
Linda Mills

Yoga - Star Clipper

November 5, 2025, Malaga - Las Palmas

Languages:

EN

Empowering Wellness Through Yoga

Linda Mills, founder of Studio Mills, is a passionate yoga instructor with certifications dating back to 1985. She combines yoga, dance, and Laughing Yoga® to promote wellness. Linda works with hospitals and mental health programmememes, aiming to inspire transformation through movement. She plans to teach yoga for many years to come.
Rachel Larsen

Yoga - Star Clipper

December 13, 2025, Panama - Costa Rica

Languages:

EN

Yoga Instructor & Professor of Anthropology

Rachel is a Professor of Anthropology with over 20 years of yoga experience. Her academic background fuels a deep curiosity about the relationship between the body, culture, and mindful movement. She blends yogic philosophy, asana, and breathwork into accessible, enriching classes for all levels.

Rachel has led retreats and workshops around the world, always emphasizing yoga as a tool for balance and well-being beyond the mat. Now, she’s bringing her practice aboard Star Clippers sailings - inviting guests to deepen their connection with themselves and the sea through mindful movement, breath, and presence.

Andrea Eckert

Yoga - Star Clipper

February 28, 2026, Grenada - Grenada

Languages:

EN

DE

Yoga from a Love for Life

Andrea is an AYA-certified yoga teacher who combines elements of Hatha, Vinyasa, and Yin Yoga in her classes. Her focus is on bringing body, mind, and soul into harmony with life, supporting people in reconnecting with lightness and their own inner strength. With great sensitivity and mindfulness, she guides her students through gentle mobilization, relaxation, and conscious breathing, as well as strengthening and stretching practices. Andrea’s specialty lies in her many years of experience with Jin Shin Jyutsu (energy healing), which flows into her yoga sessions—something her students deeply appreciate during her retreats and classes.

Emily Tyler

Photography - Star Clipper

April 17 2026, Malaga - Nice

Languages:

EN

Smartphone Photography Masterclass

Emily Tyler is a British award-winning photographer whose natural instinct for storytelling has seen her capturing some of the world’s most interesting people, royalty and VIPs for almost a decade. Emily and her team of incredible artists seek to capture the fizz and joy of important celebrations without intrusion, all in her distinct editorial and unparalleled fine-art style.

She will give a fun and interactive class where she’ll teach passengers how to turn the smartphone into a powerful photography tool with simple tips and tricks to capture beautiful landscapes, vibrant sunsets, and memorable onboard moments.

Fabienne Weynant

Yoga - Star Clipper

July 18, 2026, Rome - Venice

Languages:

EN

FR

SP

Eye yoga, Yin and Yang practice

Discover eye yoga along with chair yoga, and practice traditional yoga in harmony with nature !

Fabienne Weynant, a teacher of Hatha, Kundalini, and Yin yoga, brings a unique specialization in eye yoga that helps you maintain and improve your vision using natural techniques. She integrates this expertise into her teaching of postural and meditative yoga to help everyone breathe better, regain flexibility and boost positive energy fostering holistic well-being that lasts a lifetime.

Inge Schops

Yoga - Star Clipper

July 29, 2026, Venice - Athens

Languages:

EN

FR

YinYasa blend, self-discovery

Inge Schops, a yoga teacher since 2007, specializes in "YinYasaYoga," blending dynamic vinyasa with calming yin yoga. She has authored nine yoga books and leads retreats across Europe, sharing her passion for self-discovery and wellbeing.
Svia Rothstein

Yoga - Star Clipper

August 9 2026, Athens - Venice

Languages:

EN

Yoga, Movement & Mindful Living

Svia has over 25 years experience at teaching many varieties of yoga, including beginners and advanced yoga. She teaches the Foundation of Yoga and Flow Yoga, in an addition to leading Yoga, Dance and Meditation workshops. She also teaches Restorative Yoga and Prenatal Yoga. She has a following of hundreds of yoga students, and manages a Community Space for learning and movement.

Micheline Lombardi

Chef - Star Clipper

August 20, 2026, Venice - Rome

Languages:

EN

Italian cuisine, culinary demos

Micheline Lombardi, celebrity chef and cookbook author, showcases her authentic Italian country cuisine through onboard cooking classes. Her demonstrations highlight traditional recipes, while her husband Sal entertains guests with Doo Wop performances.
Bryan Lavery

Maritime Historian - Star Clipper

April 23, 2027, Malaga - Rome

Languages:

EN

Maritime history brought vividly to life.

Brian Lavery has a uniquely deep and varied experience of maritime history and archaeology. In 1979 he published the classic Nelson’s Navy, which remains in print and was the textbook for the film Master and Commander. Other notable books include Dorling Kindersley’s history of the ship, and Conquest of the Ocean, a series of essays covering all periods and seas.. He designed the replica of the Susan Constant which founded the colony of Virginia in 1607, and is now at Jamestown.

He has sailed on many types of vessel from a dinghy to a full-rigged ship, and is currently a Curator Emeritus at the National Maritime Museum, Greenwich. He was consultant for the TV series Empire of the Seas in 2008, and has appeared in Timewatch, Time Team and Combat Ships.

Christel Vollmer

Yoga - Star Clipper

November 4, 2026, Malta - Malaga

Languages:

EN

FR

Pada Hastasana – A Pose That Changed My Life

Pada Hastasana changed my life. I first read about it in 1995 while working as a globe-trotting journalist. Thirty years later, I am a dedicated yoga teacher, trained in six traditions, running a center on Elba and teaching aboard Star Clippers. My style adapts to each group, focusing on health, especially back care, through inspired, sustainable practice.

STAR FLYER

Shannon Carlin
Yoga on Star Flyer
March 22, 2025 – St. Maarten

Languages:

EN

Dynamic flows, breathwork journeys

Shannon Carlin offers a dynamic blend of vinyasa flow and restorative yoga, creating a space for exploration and self-awareness. With a lifelong passion for yoga, her alignment-based classes integrate uplifting themes and hands-on adjustments. Shannon brings years of teaching experience, focusing on creative sequencing and conscious breathing.
Anne-Fabienne Raven
Yoga - Star Flyer
May 3, 2025, Cannes - Cannes

Languages:

EN

FR

Holistic coaching, burnout recovery

Anne-Fabienne Raven, an international health and wellbeing expert, offers holistic coaching integrating yoga, Pilates, and breathwork. Specializing in corporate burnout recovery, she employs techniques such as mindfulness and hypnosis to promote physical and emotional wellbeing.
Michele Weis

Yoga - Star Flyer

August 21, 2025, Venice - Venice

Languages:

EN

Trauma-sensitive, mindful practices

Michele Weis, a yoga instructor with over 20 years of experience, is trained in Ashtanga, Hatha, Bikram, and Vinyasa yoga. She leads daily yoga sessions on deck, integrating mindfulness and trauma-sensitive techniques into her practice.
Micheline Lombardi

Chef - Star Flyer

September 20, 2025, Nice - Nice

Languages:

EN

Italian cuisine, culinary demos

Micheline Lombardi, celebrity chef and cookbook author, showcases her authentic Italian country cuisine through onboard cooking classes. Her demonstrations highlight traditional recipes, while her husband Sal entertains guests with Doo Wop performances.
Evan Dannells

Chef - Star Flyer

October 11, 2025, Nice - Nice

Languages:

EN

Farm-to-Table Culinary Excellence

Susan Chwae of Eat Smart Tours curates immersive culinary experiences and co-authors the award-winning EAT SMART guidebook series. She introduces Chef Evan Dannells, with 25+ years of experience, trained in French cuisine at L’Etoile and Michelin-starred Blackbird. At Cadre, he blends French techniques with local ingredients, championing sustainability and small-scale farmers.

Samantha Brown

Fashion Stylist - Star Flyer

October 22, 2025, Nice - Malaga

Languages:

EN

Styling tips, industry insights

Samantha Brown, a celebrity fashion stylist with credits in Vogue and GQ, brings her industry expertise to guests. She shares styling insights from her work at New York Fashion Week and with major retailers such as Macy’s and Bloomingdale’s.
Dr. Petrusia Kotlar

Health and Wellness - Star Flyer

January 3, 2026, St. Maarten

Languages:

EN

Cruise for Health & Wellness

Dr. Petrusia Kotlar DC (Paslawsky) is a chiropractor with over four decades of experience in private practice emphasizing wellness, spinal health, posture, therapeutic exercise, nutrition and lifestyle change. At present, she is the first chiropractor to work as part of Atlantic Health System at the Chamber Center for Well-Being in Morristown, New Jersey in an integrated medical spa environment promoting self care, lifestyle change and well-being services.
Patricia Serrano

Yoga - Star Flyer

July 30th, 2026, Safaga - Athens

Languages:

EN

Spreading joy through yoga and movement

Patricia Serrano is a travel blogger, travel host, and travel designer who believes that a daily meditation practice is the root of inner peace. She has learned her daily meditation practice from Monk Burin, a Thai Buddhist monk that she met in Nepal in 2018. Monk Burin runs The Middle Way Institute (MDW) is a New York-based global non-profit educational organization that extracts ancient wisdom from Buddha’s Teachings to create modern solutions for humanity. Patricia has been meditating every single day since April 1, 2020 and this has helped her navigate life's ups and downs. She has also sat through several 10-day Vipassana Silent Meditation Retreats. She received her yoga teacher training from Yoga Bharati, a non-profit 501 c(3) organization with a vision of enhancing Health, Happiness, Knowledge, & Peace in life through a holistic approach to yoga.
Anette Shine

Yoga - Star Flyer

August 8 & 15th, 2026, Athens Roundtrip

Languages:

EN

FR

IT

Spreading joy through yoga and movement

Anette Shine, Yoga is a key figure in Monaco’s wellness scene. Originally from Denmark, she founded Sunshine Yoga Monte-Carlo in 2003. Formerly based at the Monte-Carlo Bay Hotel & Resort, her studio now operates in Cap d’Ail, and she continues teaching yoga at the Monte-Carlo Yacht Club. A former dancer and choreographer at the Casino of Monte-Carlo, Anette teaches Gentle Hatha Yoga, a relaxing practice for all levels, blending stretching, breathing, and a soothing sound bath. Her philosophy: “Everyone can shine.”

Lana Zilinski

Yoga - Star Flyer

12th of September 2026, Athens

Languages:

EN

Healing Mind, Body & Spirit

Lana has been recognized as a leader in Wellness. She has over 25 years working in the healthcare space a Registered Nurse which has allowed her a deeper understanding of both mental and physical health. She has recently launch a wellness focused business “Hello Healing” in conjunction with “The Hawk & I “ (http://thehawkandi.com). She is currently working with youth and First Responders to assist with teaching techniques to address the over whelming stresses faced in our world. Lana is a spiritual teacher, healer, reiki instructor and mentor who is always willing to assist in fundraising opportunities within the community.

Céline Ravarino

Yoga - Star Flyer

October 25, 2026, Malta - Malaga

Languages:

EN

FR

IT

ES

Balance through movement and mindfulness

Céline has been teaching yoga for more than a decade, but before that she studied law and psychology. Passionate about travel, she discovered a Power Yoga class in Los Angeles and instantly fell in love with the practice. Four years later, she completed her first teacher training there — the first of many. Since then, she has trained in Vinyasa, Yin, Yoga Therapy, Pranayama, and Yoga Nidra. Céline is also a sophrologist in Monaco.

Elena Esposito

Yoga - Star Flyer

November 28, 2026, St. Maarten

Languages:

EN

FR

IT

Sea-inspired Hatha, deep relaxation

Elena Esposito, a Yoga Alliance RYT200-certified instructor, brings over 15 years of experience exploring Hatha, Yin, Vinyasa, and Ashtanga yoga. Inspired by her connection with the sea, she offers Hatha Yoga sessions emphasizing breathwork, mindfulness, and relaxation.
Susan Fendler

Yoga - Royal Clipper

May 2nd, 2026, Nice - Nice

Languages:

EN

Yoga, music, and joyful connection

Susan Fendler, E-RYT 500, is a yoga teacher, author, and founder of Yoga Awakening with Sue. With over 25 years of personal practice and more than 15 years of teaching, she offers classes that are joyful, uplifting, and accessible to all levels. She is the author of The Daily Guide to the Yoga Sutras, sharing a simple and practical approach to timeless yogic wisdom.

Originally trained in music at the Eastman School of Music, Susan’s path led her from music education and performance into a deeply meaningful yoga practice. Her teaching blends Vinyasa, Hatha, and Anusara-inspired movement. Susan offers a range of classes from gentle and restorative to more energizing flows, creating a supportive space where every guest can feel at ease. She also weaves music into her sessions through chanting and meditative sound, offering a calming and immersive experience.

Christine Raffa

Yoga - Royal Clipper

September 12, 2026, Rome - Nice

Languages:

EN

Empowering Transformation Through Yoga

Christine is the owner of Raffa Yoga Active Relaxation Center and has practiced yoga for over 25 years. A former runner, she turned to yoga to address muscle imbalances and discovered its transformative power. She is certified in Forrest Yoga and has trained with leading teachers including Baron Baptiste, Beryl Bender Birch, Shiva Rea, and Judith Lasater. Christine also holds certifications in Antigravity Yoga and TRX, leads teacher trainings in Rhode Island, and continues her education in Somatic Movement and the Feldenkrais Method.
Taimy Alvarez

Photography - Royal Clipper

July 5, 2025, Venice - Venice

Languages:

EN

Award-winning workshops, storytelling

Taimy Alvarez, photographe récompensée par un Emmy et un Pulitzer, capture des images époustouflantes de personnes et de lieux. Elle anime des ateliers de photographie à bord, notamment comment photographier avec son smartphone et un rallye photo.
Marie-Pierre Arques
Yoga & Face Yoga - Royal Clipper
July 19, 2025, Venice - Venice

Languages:

EN

FR

Face yoga, holistic self-care

Marie-Pierre Arques, instructrice de yoga Vinyasa et de yoga du visage, associe le yoga à des pratiques d’autosoins telles que l'auto-acupression ou encore fabriquer ses cosmétiques naturels. Elle propose également des ateliers de techniques de respiration, de méditation et de feng shui pour un bien-être holistique complet.

Read more …Theme all

  • Hits: 38